Mobile in Africa is referred to in this Return Policy as “MIA”. MIA will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee may be charged on opened / used purchases.
Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A courier collection fee of R100.00 may be charged on refunds and exchanges. MIA will refund the purchase price of any product within 30 days after you cancel your agreement with MIA.
MIA will give you a refund based on the original payment method used to buy the products. If you have entered into a contract with a mobile cellular operator for a data package and/or to buy a device, returning a product bought through the MIA website will not cancel your contract with the mobile cellular operator. You will continue to be responsible for that contract and for any charges and fees that are associated with that contract. Your right to return products that you bought through a contract with a mobile cellular operator and your right to cancel are governed by your contract with the mobile cellular operator.
Where you buy services though the MIA website, you agree that MIA can start providing the services before 7 days have passed from the date that you bought the services.
Please send a emal to [email protected] to begin the collection process. Alternatively you can contact us at 087 354 5895.