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FAQs

All of your questions answered about our
smart products

Smart Phone FAQ

Which device is 5G?

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Currently the Redmi Note 9T is 5G enabled.

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Which sim cards are compatible with the Xiaomi range?

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This varies depending on the model of device.

Xiaomi devices are compatible with Micro or Nano sim cards

Transferring Apps to an SD card

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This varies depending on the model of device.

Xiaomi devices are compatible with Micro or Nano sim cards

My Redmi Note 9 is not reading the wifi

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1
Go to settings > WiFi > Forget this Network (this should be the WiFi network that you are trying to connect to.
2
Switch your WiFi router on and off.
3
Reconnect to the desired network.
4
Should the problem persist, kindly note that the device will have to be booked in.

Device with "No Service"

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Please note that you may need to contact your service provider as this issue could be caused by non-payment or a problem with their network. Alternatively, you can reset the network settings of your device:
1
Go to settings > Select "system".
2
Tap "reset options" > "reset WiFi, mobile and bluetooth".
3
Select "reset settings" and then tap "reset settings" once more.

Smart Product FAQ

How to hard reset the Mi Tv Box S

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Please follow these steps:
1. Check your batteries. 2. Unplug the power cable and wait 10 seconds and plug power cable back in. 3. Press the circle and the square button together - don't let go. Add

Which sim cards are compatible with the Xiaomi range?

Learn more
This varies depending on the model of device.

Xiaomi devices are compatible with Micro or Nano sim cards

Transferring Apps to an SD card

Learn more
This varies depending on the model of device.

Xiaomi devices are compatible with Micro or Nano sim cards

My Redmi Note 9 is not reading the wifi

Learn more
1
Go to settings > WiFi > Forget this Network (this should be the WiFi network that you are trying to connect to.
2
Switch your WiFi router on and off.
3
Reconnect to the desired network.
4
Should the problem persist, kindly note that the device will have to be booked in.

Device with "No Service"

Learn more
Please note that you may need to contact your service provider as this issue could be caused by non-payment or a problem with their network. Alternatively, you can reset the network settings of your device:
1
Go to settings > Select "system".
2
Tap "reset options" > "reset WiFi, mobile and bluetooth".
3
Select "reset settings" and then tap "reset settings" once more.

General FAQ

Where can I get my device repaired?

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Unfortunately Mobile in Africa does not supply any spare parts for mobile devices.

However, we are able to book the device in and quote you on a suitable replacement.
Book your device

How long does delivery take?

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Your delivery will take 3-7 days within South Africa.

Times
2 - 5 working days to main city centres
3 - 7 working days to outlying areas

Rates Flat rate courier fee: R100
Free shipping on orders over R900

Can I have a copy of my invoice?

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Your order receipt acts as proof of purchase and confirmation of your order has been emailed to you.

You can also email the invoice to yourself by logging into your account on our website.
Login now

I would like to purchase on credit or lay-by

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We offer credit facilities on our website through our partner providers
mobicred logo fasta logo payment payflex
Please note: Should your FASTA application be cancelled before being successfully processed, and a deposit has already been paid, kindly DO NOT submit a second application. Please resume your current application as any deposits paid will be allocated to your initial application. Should you require further assistance, kindly contact Mobile in Africa customer care.

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